Privacy Policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Sober Roots purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

• Returns must be made within 30 days of your order date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret to inform you that we do not refund original shipping costs with the return.
• Please note on the front side of your order confirmation packing slip the reason for your return.
• Please mail your soberroots.com return to:

Sober Roots

Attn: Returns/Exchanges Dept

[Sober Roots Address]

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on www.soberroots.com may be accepted for a return.  Items purchased from soberroots.com cannot be returned or exchanged at retailers that sell Sober Roots products.

Please contact customer service with any questions by email at [email protected] or by phone at 727-400-8883  (M-F 9AM-6PM EST)

Please Note:  Empty containers cannot be accepted for refund.

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.

• We accept exchanges on items purchased on soberroots.com only up to 30 days after the original purchase. 
• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
• You will be responsible for the return shipping & handling charges, which will not be refunded. 
• Ship your exchange to us via a pre-paid package:

SOBER ROOTS, LLC

ADDRESS FOR SOBER ROOTS

Please contact customer service with any questions by email at [email protected] or by phone at 727-400-8883 (M-F 9AM-6PM EST)

Please Note:  Empty containers cannot be accepted for an exchange.

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days. please contact customer service at [email protected] or by phone at 727-400-8883 (M-F 9AM-6PM EST) and we will respond with the appropriate return and/or exchange instructions.